Terms & Conditions

 

1. General Agreement By booking a detailing service with MJK Car Care:

The customer acknowledges and agrees to the following terms and conditions. These terms ensure transparency, professionalism, and mutual understanding between the service provider and the customer. Our goal is to deliver high-quality results while outlining service limitations and responsibilities.

 

2.    Appointments s Scheduling:

  • All services are by appointment only and must be scheduled in advance via phone, email, or online

  • Customers must provide at least 24 hours’ notice for cancellations or Failure to do so may result in a cancellation fee or loss of deposit.

  • If a customer is more than 15 minutes late, we may need to reschedule or modify the service based on the available time.

  • A no-show (failure to attend the appointment without prior notice) may result in a non- refundable deposit loss and refusal of future service.

  • For mobile detailing services, if the vehicle is inaccessible or the customer is unavailable upon arrival, we will attempt to contact the If we are unable to proceed within 15 minutes of arrival, the appointment will be marked as a no-show, and a cancellation fee may apply.

 

3.    Pricing s Payment:

  • Our pricing is determined based on the vehicle’s size, condition, and selected service package. Additional charges may apply for:

  • Excessive dirt, grime, or mud buildup, requiring extra

  • Pet hair removal, which involves specialized tools and added

  • Severe stains and spills (coffee, food, bodily fluids, mold, ), as deep cleaning may be required.

  • Odor removal treatments, especially for smoke, mildew, or animal-related

  • Full payment is required upon service completion unless otherwise

  • We do not offer refunds, even if the customer is unsatisfied with the However, if a concern is raised within 24 hours, we will review it and may offer a touch-up or correction at our discretion.

  • A non-refundable deposit may be required for premium services or large vehicles to secure the appointment.

 

4.    Vehicle Condition s Liability:

  • We are not responsible for any pre-existing damage to the vehicle, including but not limited to:

    • Scratches, dents, paint chips, or clear coat

    • Worn-out or cracked leather, upholstery, or interior

    • Faded, oxidized, or discolored

    • Rusted, corroded, or deteriorated parts.

  • Customers must remove all personal belongings before the detailing MJK Car Care is not liable for lost or damaged items left inside the vehicle.

  • We take utmost care during the detailing process but are not responsible for damages caused by weak or deteriorating components (e.g., brittle plastic, loose trim, malfunctioning electronics).

  • If the vehicle has undisclosed modifications or aftermarket parts that could be affected by detailing services, we must be informed in advance to prevent accidental

 

5.    Service Limitations:

  • We do not guarantee 100% stain or odor removal, as some stains or odors may have permanently penetrated materials beyond what detailing can

  • Certain surfaces may not return to their original condition due to wear, fading, or long-term

  • Paint correction and ceramic coatings have limitations, and results depend on the condition of the vehicle’s paint before service.

  • Convertible roofs, vinyl wraps, and matte finishes require special care and may have restrictions on certain treatments.

  • We do not perform mechanical repairs or electrical work, including:

    • Fixing power windows or

    • Repairing broken handles, seats, or dashboard

    • Addressing engine-related issues or warning

  • We do not guarantee protection from future stains, odors, or damage after the service is completed.

 

6.    Customer Responsibilities:

  • The customer must provide access to the vehicle and, for mobile detailing, ensure the work area is safe and accessible.

  • If the vehicle is excessively dirty, contains hazardous materials (e.g., biohazards, sharp objects, mold infestations), or is infested with pests, we reserve the right to refuse service or apply an additional cleaning charge.

  • The customer must inspect the vehicle upon completion of the detailing Any concerns must be raised immediately or within 24 hours, after which we are no longer responsible.

 

7.    Liability s Insurance:

  • We are not responsible for mechanical or electrical issues that arise after the detailing service, such as:

    • Battery drainage from prolonged interior light

    • Electrical malfunctions due to pre-existing wiring

  • Sensor errors or malfunctions after deep cleaning (e.g., parking sensors, cameras).

  • Customers assume all risks associated with leaving the vehicle unattended during the detailing.

 

8.    Cancellation, Refund s Dispute Policy:

  • Cancellations within 24 hours of an appointment may be subject to a cancellation fee 

  • No refunds will be issued after service completion, regardless of customer satisfaction. If a concern is raised within 24 hours, we will assess the issue and, at our discretion, offer a touch-up or correction (but not a refund).

  • Disputes regarding the quality of service should be communicated in writing (email or text message) within 24 hours for review.

  • Any chargebacks or payment disputes will be handled according to our documented service records and photos.

G. Photography s Video Recording Policy At MJK Car Care:

We record before and after photos and videos of every vehicle we detail. Purpose of Photos s Videos:

  • Service Documentation: Proof of the vehicle’s condition before and after the

  • Quality Control: Video recordings help assess and improve our detailing

  • Marketing s Promotion: We use select photos and videos for promotional purposes,

including but not limited to our website, social media, advertisements, and educational content.

What is Recorded?

  • Before the Service: Photos and videos documenting the vehicle’s condition, including existing damage.

  • During the Service: A full-length time-lapse or continuous video of the detailing

  • After the Service: Final photos and videos highlighting the Use of Photos s Videos:

    • Images and videos may be used for:

    • Social media posts (Instagram, Facebook, TikTok, YouTube, ).

  • Website galleries and

  • Marketing materials, advertisements, and

  • Training and internal quality By booking a service with MJK Car Care, the customer acknowledges and grants permission for us to capture and store before and after images and videos of the vehicle.

  • Record the entire detailing process for documentation, quality control, and training purposes.

  • Use selected footage for promotional purposes without requiring further.

 

10. Weather Policy (For Mobile Detailing):

  • Services may be rescheduled due to extreme weather conditions (e.g., heavy rain, snow, strong winds).

  • If the customer has a garage, carport, or covered area, services may proceed as

  • If we arrive for a mobile detailing service and severe weather prevents us from working, the appointment will be rescheduled at no additional cost.

 

11. Agreement to Terms By booking a service with MJK Car Care:

The customer acknowledges that they have read, understood, and agreed to these terms and conditions.